DIGITAL ADDA TECH company (“we” and “us”) is the operator of (https://www.tagomedia.com) (“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
ReturnsReturn Due To Change Of Mind
GIEPL will happily accept returns due to change of mind as long as a request to return is received by us within two days of receipt of the item and is returned to us in original packaging, unused and resellable condition.
Return shipping will be paid at the customer’s expense and arranged. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. GIEPL will refund the value of the goods returned but will NOT refund the value of any shipping paid.
GIEPL will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping. However, we will reimburse you upon successful warranty claim. Upon receiving a warranty claim item, you can expect GIEPL to process your warranty claim within seven days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
Change Of Delivery Address
Orders placed before 12 AM – IST will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
GIEPL will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org
- For carrier deliveries, you can track the status of your order at any time via the online Order Status. You will receive a tracking number for your order. Visit the official website to check the shipping status of your order.
- The Product(s) will be delivered to the delivery address you specify in your order. A signature may be required to receive your item.
- Suppose you have not received the Product(s) within the estimated delivery time specified in the dispatch confirmation. In that case, you should contact us via our website or by email at email@example.com We will carry out a full investigation to determine the next steps.
- In addition, we will do our best to contact the logistics company to help resolve the issue.